Support Systems & Reporting Administrator

Location: Leatherhead, Hybrid

Salary: up to £26,000 / annum

Hours: 37.5

About Us

Are you looking for a career that makes a real difference? A role with Achieve together might be the perfect opportunity for a long-lasting, rewarding career in the social care sector.

We are looking for team members who are passionate about supporting people, helping our Operations teams deliver excellent care and support, and celebrating achievements.

Job Description

We are seeking a highly skilled and motivated Support Systems & Reporting Administrator to join our community hub team. The successful candidate will play a crucial role in supporting the organisation's core operations and ensuring the efficient and effective delivery of services.

Key Responsibilities:

• Managing the systems inbox, dealing with day -to-day queries, and escalating as appropriate

• Identifying trends in queries so that interventions can be put in place for development/automation

• Support users with the adoption of the systems

• Undertake root cause analysis of any system issue identified

• Perform data cleansing activities and maintenance as required

• Create and maintain procedure manuals, including workflow specifications for use within the customer

• Maintain organisational structures, workflow redirections, tables, roles and permissions as required

• Assist with the collation and delivery of key reporting metrics

• Manage large data imports and/or exports

• Maintain security access to systems, completing regular audits and checks

• Assisting with the management of cyclical changes, for example annual pay reviews, National Minimum Wage updates

• Supporting with regular UAT testing following system upgrades and/or new development

• To regularly monitor system performance raising any concerns

Requirements:

• Experience of providing help/support and guidance to system Users

• Skilled in using Microsoft products (specifically Excel, Work, PowerPoint etc)

• Experience of troubleshooting problems

• Experience of dealing with a variety of stakeholders

• Attention to detail and demonstrated analytical skills

• Excellent organisational and written communication skills

• A team player who is able to work in a highly collaborative, fast-paced environment with different teams

• Ability to deal with highly confidential and sensitive data

Benefits:

At Achieve together, we see this as more than a job, this is the start of your career journey with us. With 75% of our managers promoted from within, this is a fantastic opportunity to develop your career and reach your full potential. Not forgetting, we also offer a wide range of benefits that include:

• Competitive salary
• Wagestream - a financial health app that gives you the ability to receive optional pay advances
• Opportunities for ongoing education and professional growth
• Employee welfare and wellbeing initiatives
• Access to counseling services and mental health programs
• Recognition schemes, team events and social activities
• Employee discount schemes across a range of retailers and services
• Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards
• A supportive and inclusive work environment that values employee well-being
• Opportunities for team building and social engagement

Apply Now!

Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples’ lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you!