Lettings Progressor

Campions

Job Title: Lettings Progressor

Purpose of Job

To carry out administrative tasks associated with the progression of lettings prior to the management of tenanted properties. The job holder will be passionate about service delivery and the role will involve extensive customer interactions working to continually evolve and improve our service in line with our customers' expectations.

Core tasks will include the following:

• Management of the referencing process
• Management of current Right to Rent Legislation whilst obtaining correct identification
• Preparation of tenancy documentation
• Administer statutory compliance, to include the How to Rent guide, in readiness for move ins
• Booking of cleans, check ins and any maintenance required for a move in to take place
• Deposit administration in line with current legislation
• Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
• Customer contact - clients, tenants, leaseholders, agents and contractors
9Other ad hoc duties associated with lettings progression

Key Accountabilities

Trust – We are open and honest

Respect – We seek an inclusive environment which promotes empathy and care for each other

Integrity – We have strong and moral principles. We do as we say

Innovation – We welcome change as a way to nurture a growth mindset

Delivery – We work together to deliver the most effective solution in a timely manner

Communication

• Ensure all customer and client communication, is responded to in a timely fashion and in accordance with the company's customer service standards;
• To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand;
• To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience.

Customer Experience

• To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
• Take ownership of the customer experience through visible and accessible property management services with personal intervention.
• Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
• Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate.