Contracts and Compliance Coordinator

Job Title: Contracts and Compliance Officer

Location: Cambridge/Hybrid

Salary Band: £30k - £35k

Reports to: Sales Enablement Manager

SUMMARY OF THE ROLE

A Contracts and Compliance Manager ensures adherence to legal, regulatory, and contractual obligations, managing contracts and contract changes, and ensuring compliance with industry standards and company policies.

MAIN DUTIES AND RESPONSIBILITIES

• Contract Management:

• Review and manage our standard contracts and help with drafting bespoke contracts, ensuring compliance with terms, budgets, and timelines

• Review and negotiate any changes to our standard terms and conditions

• Monitor contract performance and identify potential risks

• Manage contract renewals and terminations

• Maintain accurate records of all contracts and related documentation with the CRM system

• Work closely with Sales, Partner, Data, Administration and Finance team to align contracts with company strategy and customer requirements

• Compliance:

• Ensure compliance of customers with usage terms, regulations, and industry standards

• Active monitoring of any misuse or non-compliance of terms and conditions

• Develop and implement compliance policies and procedures

• Conduct internal audits to assess compliance with contractual and statutory obligations

• Identify and address compliance issues and risks

• Provide guidance and support to staff on compliance matters

• Work with licensing and product team on projects to improve compliance

• Stakeholder Management:

• Liaise with internal and external stakeholders, including clients, vendors, and regulatory bodies

• Build and maintain strong relationships with key stakeholders

• Communicate compliance requirements and updates effectively

• Reporting and Analysis:

• Prepare regular reports on contract performance and compliance status

• Design, manage and reporting on the contracting process

• Analyse data and identify trends and areas for improvement

• Provide recommendations for enhancing contract management and compliance processes

• Other:

• Ensure proper record keeping and data management within internal systems including CRM

• Experience of using CRM systems

• Stay informed about changes in laws, regulations, and industry standards

• Assist with covering Sales Operations/Administrative tasks when needed

• Skill/Knowledge Requirements

• Understanding and experience of contract law and contract clauses

• Some understanding of relevant regulations, industry standards, and compliance frameworks

• The ability to identify, assess, and mitigate risks associated with contracts and compliance

• Understanding of the financial implications of contracts and compliance requirements

• Interpersonal/Soft Skills

• Strong negotiation skills to secure favourable terms and manage contractual disputes

• Excellent written and verbal communication skills to clearly convey information to stakeholders (both external and internal)

• Ability to build and maintain strong relationships with internal and external stakeholders

• Critical thinking and problem-solving skills to address complex issues and make informed decisions

• Skills to manage and resolve conflicts effectively

• Ability to influence and persuade others to achieve desired outcomes

• A meticulous approach to ensure accuracy and compliance

• Ability to manage multiple tasks, meet deadlines, and prioritize effectively

• A collaborative approach to work with colleagues and stakeholders