IT Support Technician
Xaar
Date: 1 week ago
City: Cambridge, England
Contract type: Full time
Level: IC2
Department: IT
Location: Huntingdon and Cambridge (This is a an onsite role)
About Xaar
Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine.
For more information, visit www.xaar.com.
Xaar Values
Xaar has defined 5 values which are vital to our business; each represents an area of essential importance to us. Their existence is intended to guide difficult decisions and shape behaviour.
Creative – we push the boundaries of what’s possible
Collaborative – everyone is a partner; we help each other freely and willingly
Innovative – we always strive to constantly improve
Integrity – we deliver on our promises
Passion – we care about our technology, our products, our partners and each other
Purpose Of Role
The IT Support Technician has responsibility for providing support to colleagues across the
business in person, over the phone or online. The assistance provided can range from servicing
requests for IT software or hardware through to resolving technical issues and maintaining Xaar’s
software and computer equipment.
This role will also support the IT Infrastructure Engineers to deliver IT projects.
Reporting Relationships
IT Services Team Leader
Key Accountabilities
For more information about how to apply: hiring process
Department: IT
Location: Huntingdon and Cambridge (This is a an onsite role)
About Xaar
Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine.
For more information, visit www.xaar.com.
Xaar Values
Xaar has defined 5 values which are vital to our business; each represents an area of essential importance to us. Their existence is intended to guide difficult decisions and shape behaviour.
Creative – we push the boundaries of what’s possible
Collaborative – everyone is a partner; we help each other freely and willingly
Innovative – we always strive to constantly improve
Integrity – we deliver on our promises
Passion – we care about our technology, our products, our partners and each other
Purpose Of Role
The IT Support Technician has responsibility for providing support to colleagues across the
business in person, over the phone or online. The assistance provided can range from servicing
requests for IT software or hardware through to resolving technical issues and maintaining Xaar’s
software and computer equipment.
This role will also support the IT Infrastructure Engineers to deliver IT projects.
Reporting Relationships
IT Services Team Leader
Key Accountabilities
- Responding to Service Requests and Incidents logged on the IT Helpdesk system
- Undertaking initial triage and first line support
- Ordering supplies, maintaining IT stock and dealing with hardware and software vendors
- Processing starters and leavers, including delivering IT inductions to new starters
- Installing and configuring hardware and software
- Setting up user accounts for colleagues and maintaining security group memberships
- Creating IT training materials and documenting IT hardware and software
- Ability to work in a fast paced, diverse IT environment
- Communicate clearly and confidently with colleagues at all levels of the company
- Willingness and enthusiasm for continual learning and self-development
- Providing a professional service to colleagues
- Willing to work flexibly, in varying locations and participate in the on-call support rota
- Motivated, enthusiastic self-starter
- Excellent organisation skills, able to manage workload and priorities with minimal supervision
- Knowledge of IT hardware and software and willingness to learn
- Logical, structured approach to analysis and problem solving
- Strong customer service ethos
- Full UK Driving License
- PC hardware, Windows11, Windows 10 & Windows 7
- PC maintenance (including hardware and software) and Printer Maintenance
- MS Office suite including Outlook. Word, Excel, Access, PowerPoint
- Supporting Microsoft Office and Office 365
- Supporting Networked Desktops and Laptops
- Active Directory user, computer, and group administration
- Troubleshooting network connectivity
For more information about how to apply: hiring process
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