Customer Success Manager – EMEA

FirstIgnite


Date: 1 week ago
Contract type: Full time
Remote
About FirstIgnite:\ FirstIgnite is a venture-backed startup accelerating research commercialization. Our AI-powered platform connects universities with leading corporations, startups, and investors to drive innovation partnerships. We work with institutions around the world to help bring groundbreaking technologies to market.

Role Overview:\ We’re seeking a proactive, multilingual Customer Success Manager (CSM) based in the EMEA region to support our growing base of university clients. As the first CS hire outside North America, you’ll play a crucial role in onboarding, retaining, and growing relationships with some of the world’s top institutions.

Responsibilities

  • Lead onboarding for new university clients and ensure a smooth handoff from sales
  • Deliver training, platform walkthroughs, and ongoing support tailored to client needs
  • Serve as the primary point of contact for your portfolio, driving engagement and satisfaction
  • Identify and support renewal and upsell opportunities in partnership with our sales team
  • Create documentation and playbooks to improve client experience in EMEA
  • Collect and share product feedback from users to inform roadmap decisions
  • Attend occasional on-site meetings or conferences (as needed)

Qualifications

  • Based in Europe with fluency in English and at least one additional language (German, French, or Spanish preferred)
  • 2–4 years of experience in customer success, account management, or client-facing support (preferably SaaS)
  • Comfortable working remotely in a fast-paced, startup environment
  • Strong communication, relationship-building, and problem-solving skills
  • Experience working with or selling into universities is a plus

Compensation & Benefits

  • Competitive salary aligned with local market expectations
  • Equity options in a high-growth, mission-driven company
  • Remote-first culture with flexible hours
  • Opportunity to help shape FirstIgnite’s customer success strategy in the region
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